NOTICE: We are suspending rafting tour until Labor Day weekend.

FREQUENTLY ASKED QUESTIONS

Q: Is this a white-water trip?

A: No, but there may be some splashing.

Q: Is there an age limit? 

A: We can accommodate everyone from infants to seniors.

Q: Do I need rafting experience? 

A: No.  Our rafts are motorized and fully guided so all you need to do is relax and enjoy.

Q: Will I get seasick?

A: This is a gentle, smooth water trip.  Unless you are prone to get seasick, you should not have a problem.

Q: How much notice do you need for us to make a reservation? 

A: You can reserve all the way up to 11:59 pm the day before through our mobile booking site. We recommend a day or two advance booking to ensure a seat.  If morning of, please call our offices and we will see if we can accommodate you. You must be at check-m by 9:30 AM

Q: Do you provide beach towels?

A: No, but you may bring one if you like. We do offer hand towels that you can dip into the water and put around your neck to keep you cool on hot days.  In the summer, feel free to bring a towel to sit on. The seat cushions can get a little hot.

Q: Do you offer any discounts?

A: We offer discounts on our full day raft trip for Military, Las Vegas Locals and Teachers. Please contact our offices by phone or email. Valid I.D. will be required at check in.

Q: Where is the check in for the raft trip?

A: The check in for the 3-hour trip is inside the store at the Lake Mead RV Village, located at 268 Lake Shore Rd., Boulder City NV.  Once you enter the Lake Mead National Recreation Area proceed through the fee station, at mile marker 2 turn at the sign reading Boulder Beach Campground/LMRVV. Vear to the right and the store is directly to the left.   The Check in for the Post Card Tour is in the far back parking lot at the Hoover Dam Lodge. see map here

Q: How far from Las Vegas are you?

A: We are about 30 miles from Las Vegas.  Drive time is about 45 minutes.

Q: How far from the Grand Canyon are you?

A: The bottom end of the Grand Canyon is 110 miles upriver from Hoover Dam. By vehicle we are about a 2-hour drive (just under 100 miles) to the Grand Canyon Skywalk at the west rim.

Q: Can I book online or do I need to call you directly?

A: You can book either way.  Call 1-800-455-3490 or  Book Now

Q: Can you send me a map of our pickup location at our hotel?

A: Yes! Also check your the order confirmation receipt for pickup location and times. Click Here for pickup locations and times.

Q: My transportation is late, did they forget us ?

A: No, we have you covered. Depending on traffic and events in Las Vegas our shuttle pickup locations can vary 10-15 minutes in front of or behind scheduled time. If we are early, we will wait until pickup time. If we are a little behind, don’t worry, we will be there. If there are any issues we will text the phone number we have on file for your reservation.

Q: Is there a charge for parking if we drive ourselves?

A: No, there is plenty of parking at our check in location for the regular raft tour. In addition, if you are taking the postcard tour there is also plenty of free parking.  You cannot park and walk to the Dam, It is too far.

Q: Can you send me a map of the meeting spot at the Lake Mead RV Village or the Hoover Dam Lodge parking lot?

A: Yes! Lake Mead RV Village, located at 268 Lake Shore Rd., Boulder City NV.

Q: We have several different groups coming out and would like to be on the same raft.  Is this possible?

A: Our rafts are certified by the Coast Guard to hold 40 passengers.  We also have a larger raft that is certified for 60.  Just let us know when making your reservations and we will make sure you stay together.

Q: Are life jackets provided/required?

A: Yes, as per Coast Guard regulations.  Only children 12 and younger are required, but we have plenty for everyone.

Q: I would like to pay cash for my trip.  Is this possible?

A: Yes, but your reservation is not confirmed until it is paid. When paying cash at check-in we ask that you bring exact change.

Q: Is there designated seating on the raft?

A: The rafts have bench style seating and seats are not assigned.

Q: I  have a National Park Pass but was charged the entrance fee.  Can I get that fee waived and refunded?

A: Just let us know the type of pass you have and the number on it and we will issue a refund. Have your card handy at check-in for verification.

Q: How far in advance should I make my reservation?

A: You can book at any time up to 24 hours in advance. If booking last minute (within 12hrs.) please give us a call and we will see if we can accommodate you.

Q: What is your cancellation policy?

A: We will issue a full refund if notified 24 hours before the day of the trip.

Q: Do you cancel due to bad weather?

A: We may cancel due to high winds, hail, or electrical storms.  We rarely get rain but carry ponchos onboard if needed.

Q: Can we change the date of our tour.

A: Yes, please check for availability.

Q: How long is the bus ride at the end of the trip?

A: It takes about 35 minutes to from Willow Beach back to the Lake Mead RV Village, approximately 2:00-2:30pm.   We get back to Las Vegas anywhere from 3:00 to 4:00pm.

Q: Is there a chance to go swimming?

A: You can swim at any of the beach stops.  The water is a brisk 54 degrees but very refreshing when it is hot.

Q: Is there a place to change into my swimsuit?

A: We suggest wearing your swimsuit under your clothing. There are restrooms at the LMRVV where you can change before loading the shuttle. Please be aware time can be limited at this location.

Q: Is there shade on the raft?

A: NO, You will be in the direct sun for about 3 hours, so we recommend a hat, sunglasses and sunscreen.

Q: Do you stop at the hot springs?

A: Our contract with the National Park Service does not allow us to stop at Goldstrike Canyon, Boy Scout  Canyon or the Arizona Hot Springs.  On occasion we may stop at the Rain Cave and Weeping Springs Cove, water level permitting.

Q: Do you rent canoes/kayaks to launch below Hoover Dam? 

A: No, but we rent canoes/kayaks at the Willow Beach location.   See Willow Beach Marina for rentals

To launch your Kayak below Hoover Dam, you must go through and Authorized Livery Service.  A link to the list of providers is located on the Hoover Dam website homepage or go to LIVERY PROVIDERS.

Q: What is your privacy policy when using our customers phone numbers and names? 

A: We ask for contact information so we can communicate any changes or delays. The names are required for our manifest by the US Coast Guard.

Q: How long is the Post Card Trip? How Long is the Regular Raft Tour? 

A: The Post Card Tour is 1.5 hours on the water, two Hours total. The Regular Raft Tour is 4.5 hours, 3 hours on the river.

Q: What if we cannot provide a cellular number for our guest? 

A:  An e-mail address would be helpful.

Q: Can our guest bring service dogs?   

A:  We always graciously accept service animals.  We may ask if the animal is a service animal and what task the animal is trained to perform.  We may also ask a person to remove a service animal if the animal is out of control and the person accompanying the animal fails to take effective action and the animal poses a direct threat to others.

Q: Are your rafts ADA or Handicap accessible? 

A:  ADA, yes.  Although accessibility may be limited because of changes in the water level.  Wheel chairs must be collapsible. Take a look at our resources page to see short videos of the landscape, boarding and off-boarding of the rafts. Currently there is no weight limit per person.  see videos

Q: Do you run these tours 7 days a week, 365 days a year? 

A:  No.  We operate the Regular Raft Tour 7 days a week from March 1 thru November 30.  Wednesdays and Saturdays December 1 thru the end of February.  We are closed on Thanksgiving, Christmas and New Year’s Day.  We do run on Christmas Eve but check with us before reserving.

Q: Is there a limit to how many people we can send to you daily? 

A:  300, but contact us if you are interested in doing more than 20 passengers at one time.  [email protected]

Q: Can we package other products with your trip? 

A:  Yes, depending on the request and National Park Service regulations.

Q: Do you offer interpreters for our overseas clientele? 

A:  No, but we have resources where you might find them for private charters.

Q: How big of a group can we send to you? 

A: up to 300.  We may need to split them into 2 groups 1.5 hours apart.  We can also get special permission from the National Park Service to go up 600.

Q: Do you offer private charters? 

A:  Yes.  Our charters can be tailored to fit your needs. Email us [email protected]

Q: Do you offer any additional added values to the trip upon request? 

A:  Yes, depending on what they are requesting and National Park Service regulations.

Q: Do you offer an VIP packages for a guest who will pay more for an elevated tour? 

A: Yes, depending on requests and National Park Service regulations.  We have a scenic porch area at the Willow Beach Marina that we can do Sandwich boards and BBQ’s.   Other possibilities by request

Q:  What is included in the lunch?  

A:  Our standard lunch is a turkey pesto wrap, apple, chips and cookies.  We also offer Vegetarian, Gluten Free, Peanut Free, Dairy Free and Vegan upon request.

Book Black Canyon Meal Options

Q: What should I wear? 

A:  Recommended: Comfortable Clothing, Comfortable closed toe shoes, Hat, Sunscreen and Sunglasses.

Q:  May I bring extra snacks or drinks? 

A:  Yes, but NO glass, styrofoam or alcohol is allowed.

 

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